hotbet Responsible Gaming

1. Age Restriction Policy

hotbet operates strictly as an adults-only platform. You must be 18 years of age or older to create an account, make a deposit, or participate in any form of betting or gaming activity on the Platform. This rule applies without exception to all players accessing hotbet from Bangladesh and any other jurisdiction where hotbet accepts registrations.

During the account registration process, all applicants are required to confirm that they meet the minimum age requirement. hotbet also conducts identity verification (KYC) checks on all accounts, which include verification of the account holder's date of birth against a government-issued identity document such as a National ID card or passport. Any account found to belong to a person under the age of 18 will be immediately closed and all funds held in the account will be returned to the original payment source.

hotbet takes age verification seriously not only as a legal and ethical obligation, but as a fundamental part of our responsible gaming programme. We will never knowingly accept, retain, or market to underage individuals. If you have reason to believe that a person under the age of 18 has created an account on hotbet, please notify us immediately at [email protected].

2. Player Protection Tools

hotbet provides a comprehensive suite of in-account tools designed to put you firmly in control of your gambling activity. These tools are available at no cost, require no special application, and can be activated directly from your account settings at any time. No member of the support team will attempt to discourage you from using any of these tools.

How to Activate a Protection Tool

All protection tools are accessed through the Responsible Gaming section of your account settings after you log in. Changes to limits that increase restrictions (e.g., lowering a deposit limit, initiating a time-out) take effect immediately. Changes that relax restrictions (e.g., raising a deposit limit) are subject to a minimum 7-day cooling-off period before they become active. This cooling-off period is a deliberate design choice — it gives you time to reflect before any relaxation of your personal safeguards takes effect.

3. Deposit and Spend Limits

Deposit limits are one of the most effective tools available for managing your gambling spend. hotbet allows you to set three types of deposit limits, each covering a different time period. You may set one, two, or all three simultaneously — the most restrictive limit in force will always take precedence.

• Daily deposit limit: The maximum total amount you can deposit into your hotbet account across any rolling 24-hour period, measured from midnight to midnight BST.
• Weekly deposit limit: The maximum total amount you can deposit across any rolling 7-day period, measured from 00:00 Monday to 23:59 Sunday BST.
• Monthly deposit limit: The maximum total amount you can deposit across any calendar month.

Deposit limits apply to all payment methods — whether you fund your account via bKash, Nagad, Rocket, Upay, or card. The limits are enforced at the platform level, meaning a declined deposit due to a limit being reached cannot be circumvented by switching payment methods.

Loss Limits

In addition to deposit limits, hotbet offers a net loss limit — a cap on the total amount you can lose over a defined period, calculated as total wagers settled as losses minus total winnings over the same period. If your net losses for the period reach the limit you have set, further betting activity will be suspended for the remainder of that period.

Wager Limits

You may also set a maximum single wager amount, preventing any individual bet or spin from exceeding a defined value in BDT. This is particularly useful for players who want to ensure that a single impulsive bet cannot significantly impact their session balance.

4. Self-Exclusion Programme

Self-exclusion is available to any hotbet account holder who feels that they need a more substantial break from gambling than a standard time-out provides. During a self-exclusion period, your account is suspended, you cannot log in, you cannot deposit, and you will not receive any marketing communications from hotbet. The exclusion is enforced at both the account level and the device/IP level to make circumvention as difficult as possible.

Available Exclusion Periods

• 30-day exclusion — short-term cooling off period
• 90-day exclusion — medium-term break
• 6-month exclusion — extended break for more serious concerns
• 12-month exclusion — long-term break
• Permanent exclusion — indefinite account closure with no re-entry

How to Apply for Self-Exclusion

1. Log in and navigate to Account Settings

   Go to the Responsible Gaming section within your hotbet account settings panel.
2. Select Self-Exclusion

   Choose "Self-Exclusion" from the available protection tools and select your desired exclusion period.
3. Confirm your request

   Review the terms of the exclusion period — including the reinstatement date (if applicable) — and confirm your selection. The exclusion takes effect immediately.
4. Alternative: Request via email

   If you cannot or do not wish to log in, email [email protected] from your registered email address stating that you wish to self-exclude and the duration required. Our team will action the request within one hour.
5. Reinstatement after exclusion

   After a fixed-term exclusion expires, your account will not be automatically reactivated. You must contact support to request reinstatement, and a 24-hour reflection period will apply before access is restored. Permanent exclusions cannot be reversed.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. hotbet encourages all players to periodically reflect on their gambling habits. The following warning signs may indicate that gambling is becoming a problem rather than a pastime.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools described in the sections above, and to reach out to a support organisation. Recognising the signs early gives you the best chance of addressing the issue before it escalates into a more serious problem.

hotbet's responsible gaming monitoring systems also track unusual patterns in account activity — such as extended single sessions, rapid sequential deposits, or a sharp increase in wager frequency — and may proactively reach out to players whose patterns suggest a potential problem. These outreach messages are intended to be supportive, not punitive, and players are always free to respond, decline, or request a callback.

6. Getting Help and Support

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please reach out for help. Seeking support is a sign of strength, and hotbet is here to assist you in any way we can.

hotbet Support Team

Our customer support team is available 24 hours a day, seven days a week (BST, UTC+6). You can contact us at any time to request a self-exclusion, set a deposit limit, ask about your account activity, or simply talk through your concerns. Contact us at [email protected] — please include "Responsible Gaming" in the subject line so we can prioritise your message.

External Help Organisations

In addition to the tools and support available through hotbet, we encourage players who are experiencing serious gambling-related difficulties to seek help from independent organisations. While we are an online platform rather than a counselling body, we recognise that professional support can be transformative. If you are based in Bangladesh, please speak to a trusted healthcare provider, community counsellor, or mental health professional for personalised guidance. Your wellbeing matters more to us than your activity on the platform.

7. Protecting Minors

hotbet takes the protection of minors extremely seriously. In addition to our strict age verification procedures at account registration, we recommend that adult account holders who share a device or household with children take the following steps to prevent accidental or unauthorised access to the Platform.

• Use a strong, unique password for your hotbet account and never share it with other household members
• Log out of your hotbet account after each session, particularly on shared or family devices
• Enable device-level parental control software to block access to gambling websites on computers, tablets, and smartphones used by children
• Store any payment cards or mobile banking credentials (such as bKash or Nagad PINs) securely and out of reach of minors
• Consider using the browser's private or incognito mode when accessing hotbet to prevent session details from being saved

A number of reputable third-party software tools are available that allow parents and guardians to block access to gambling websites at the network or device level. These tools are independent of hotbet and can be installed on all devices in a household for comprehensive protection.

8. Our Commitment to Safe Play

Responsible gaming is not an afterthought at hotbet — it is a core part of how we design and operate the platform. We invest in training our support staff in responsible gaming awareness, we build protection tools directly into the account management experience, and we monitor platform activity to proactively identify players who may be at risk.

We are committed to the following principles as part of our approach to safe play across Bangladesh and beyond:

• Transparency: We present all odds, house edge information, and game return-to-player (RTP) figures clearly so that players can make informed decisions about where and how they spend their money.
• Fairness: All games available on hotbet — including slots from providers such as Pragmatic Play, NetEnt, and Microgaming, and live tables from Evolution Gaming and Ezugi — are tested for fairness by independent certification bodies. We do not manipulate outcomes.
• No pressure marketing: hotbet does not send unsolicited bonus offers, win-back promotions, or high-frequency deposit reminders to players who have shown signs of problematic behaviour or who have previously used a responsible gaming tool. Players who are in a time-out or self-exclusion period receive zero marketing communications.
• Staff training: All customer-facing hotbet staff receive regular training in responsible gaming identification and response. Any team member who identifies a player showing signs of distress is empowered to offer direct assistance and refer the player to appropriate tools and resources.
• Continuous improvement: We regularly review our responsible gaming policies and tools against evolving best practices and update them accordingly. This page reflects the most current version of our responsible gaming framework.

hotbet's responsible gaming framework applies to all players in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our support team operates in the Bangladesh Standard Time zone (BST, UTC+6) and is fluent in both English and Bengali to ensure that no player faces a language barrier when seeking help.